EPISODE 3 // 05.APR 2017// 10.00-12.00 AM at DSB
Customers and how to bring in their needs
Short brief on the principles of engaging with your clients. Forget about consumers - now we want presumers. How do we engage with them. How do we understand them. How do we bring them to the center of the product development stage - and how can we bring them to the board?
Let's build the perfect Customer Lab
Define the structure of your customer centric organisation